Refund policy

Refund & Return Policy

Last updated: [6/28/2026]

At JeziShop, we want you to be happy with your purchase. Please read this policy carefully to understand how returns, replacements, and refunds work on our Site.

1. Our Policy at a Glance

We do not offer general returns or refunds for change of mind, incorrect sizing/preference, or simply not liking the product.
We do offer a free replacement if the item you received is defective, damaged, or incorrect, provided you contact us within 7 days of delivery.

2. Eligibility for Replacement

You are eligible for a replacement if:

The product arrives damaged (due to mishandling during shipping),
The product is defective or does not work as intended when used normally, or
You received the wrong item (different from what you ordered).

To request a replacement, you must contact us within 7 days of the delivery date, along with:

Your order number
Photos or a short video clearly showing the issue with the product
A brief description of the problem

Requests made after 7 days from delivery, or without supporting evidence (photos/video), unfortunately cannot be processed.

3. How to Request a Replacement

To start a replacement request, email us at jawadsaeedofficial@gmail.com with the details mentioned in Section 2. Our team will review your request and respond within 1–3 business days.

If your request is approved:

We will arrange a free replacement of the same item, subject to availability, or
If the item is out of stock, we will offer you a suitable alternative product of equal value, or a refund at our discretion.

4. What Is Not Covered

The following are not eligible for replacement or refund:

Change of mind after placing the order
Minor cosmetic variations that do not affect the product's function
Damage caused by misuse, mishandling, or not following the product instructions after delivery
Products where the issue is reported more than 7 days after delivery
Requests without photo/video proof of the defect or damage

5. Refunds

Since our orders are placed on a Cash on Delivery basis, refunds (where applicable, such as when a replacement is not possible and a refund is agreed upon) will be processed via bank transfer to an account you provide, or another mutually agreed method. Refunds, where approved, are typically processed within 7–10 business days after approval.

6. Cancellations

You may cancel your order any time before it is dispatched by contacting us at jawadsaeedofficial@gmail.com. Once an order has been shipped, it cannot be cancelled, but the points above regarding damaged/defective/incorrect items still apply.