Shipping policy

Shipping Policy

Last updated: [6/28/2026]

Thank you for shopping at JeziShop. This Shipping Policy explains how we process and deliver your orders.

1. Delivery Coverage

We currently deliver across the United Arab Emirates (UAE), including all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

2. Free Shipping

We offer Free Delivery on all orders placed through jezishop.com within the UAE. No minimum order value is required unless stated otherwise on a specific product or promotion.

3. Order Processing Time

Orders are typically processed and handed over to our courier partner within 1–2 business days of being placed, excluding public holidays and weekends.

4. Delivery Time

Once your order is dispatched, delivery generally takes 5 to 7 business days, depending on your location within the UAE.

Please note:

Delivery times are estimates and not guaranteed, as they depend on courier operations, weather, public holidays, and other factors outside our control.
Remote areas may experience slightly longer delivery times.
During sale periods or high order volumes, processing and delivery may take a little longer than usual.

5. Order Tracking

Once your order is shipped, you will be contacted by our team or courier partner regarding the delivery schedule. If tracking is available for your order, we will share the relevant details with you.

6. Cash on Delivery (COD)

JeziShop currently accepts payment via Cash on Delivery only. You will pay the courier in cash at the time your order is delivered to your address. Please ensure the exact amount is ready and that someone is available at the delivery address during the expected delivery window.

7. Failed Delivery Attempts

If our courier partner is unable to deliver your order due to:

An incorrect or incomplete address provided at checkout,
The customer being unreachable or unavailable, or
The customer refusing the order without a valid reason (such as a damaged or incorrect product),

we reserve the right to cancel the order. Repeated failed deliveries due to customer unavailability may result in the order being cancelled and the customer being asked to reorder.

8. Order Changes and Cancellations

If you need to change your delivery address or cancel your order, please contact us as soon as possible at jawadsaeedofficial@gmail.com. Once an order has been dispatched, we may not be able to make changes.

9. Damaged or Incorrect Items on Delivery

Please inspect your order at the time of delivery, where possible. If you receive a damaged, defective, or incorrect item, contact us within the timeframe stated in our Refund & Return Policy so we can resolve the issue promptly.